Incognito Casino FAQ — Licence, Safety and Common Player Questions

Yes. The casino holds a Curacao Gaming Control Board licence numbered OGL/2024/1788/1030, issued to operator Simba N.V. The licence requires audited procedures for fair play, anti-money-laundering compliance and segregation of player funds. All traffic is protected by 128 to 256-bit SSL encryption and the random number generators used by slot and live-dealer providers are independently certified. The platform is offshore from a UK regulatory standpoint, so it does not hold a UK Gambling Commission licence - players should factor that in when choosing where to play.

Yes. Incognito Casino accepts GBP as the account currency, so UK players avoid conversion fees when using Visa or Mastercard. Registration requires a mobile number or email address. You must be 18 or older - the platform enforces age checks and can request ID documents before allowing withdrawals.

The standard set is: a government-issued photo ID (passport or driving licence, both sides plus a selfie holding the document), a proof of address dated within the last 90 days (bank statement or utility bill in your name, all four corners visible), and verification of your payment method. KYC is triggered once and is required before your first withdrawal. For transactions above 2,000 EUR an extended check applies; above 5,000 EUR there is an additional level. Refusing to provide documents can result in account suspension.

Processing on the casino side takes up to 48 hours. After approval, the time to your account depends on the method: crypto withdrawals complete in 0 to 30 minutes once KYC is passed; e-wallets such as Skrill and Neteller usually arrive within one business day; Visa and Mastercard take 2 to 5 business days; bank transfers take 3 to 5 business days. There are no withdrawal fees regardless of method. The daily limit is 4,000 EUR, weekly 10,000 EUR and monthly 20,000 EUR.

The minimum deposit is 20 EUR for cards, e-wallets and most cryptocurrencies, and 50 EUR for bank transfers (Ethereum minimum is 40 EUR). The minimum withdrawal shown in the cashier is 100 EUR for most methods, though the support FAQ references a lower threshold of 25 EUR - always confirm the current figure inside the cashier before submitting a request.

The Triple Thrill Welcome Bonus covers three deposits: 100% on the first, 150% on the second and 200% on the third, with each stage capped at 500 EUR in bonus funds - a total potential of around 1,500 EUR. The minimum qualifying deposit is 20 EUR. Wagering is 35 times the bonus amount. Slots contribute 100% toward that requirement; live game shows contribute 20%; blackjack, roulette and baccarat contribute 10%; dice, bingo, crash and similar games contribute 0%. The maximum bet from bonus funds is 5 EUR per round. The maximum withdrawal from bonus winnings is 2,000 EUR. No promo code is needed.

Yes. Regular options include a reload bonus of 100% up to 500 EUR for standard players (minimum deposit 25 EUR) and 200% up to 1,000 EUR for VIP members with a 10x wagering requirement. Free spins are awarded on deposits from 25 EUR - 250 spins on popular titles. The Mystery Clash weekly slot tournament has a 7,000 EUR prize pool across 250 places. There are also Secret Missions with varying reward types and a weekly cashback on net losses. Current live offers are always visible in the Promotions section.

The library holds 3,000 or more titles from around 50 providers including Play'n GO, Pragmatic Play, NetEnt, Evolution, NoLimit City, Big Time Gaming, Microgaming and Yggdrasil. Categories include slots (with Buy Features, Drops and Wins, Classic Corner sections), 300-plus live-dealer games from Evolution and Pragmatic Play Live, RNG table games and a sportsbook covering 55 sports with around 1,300 daily events. Jackpot slots number over 90. Slot stakes run from 0.10 EUR to 1,000 EUR per spin.

Yes. Dedicated apps are available for current iOS and Android devices and mirror the full desktop experience including registration, cashier and live casino. You can also add the site to your home screen without installing from a store: on Android open the browser menu and tap 'Add to home screen'; on iPhone use Safari, tap Share and select 'Add to Home Screen'; on desktop Chrome use the Install option near the address bar. Safari, Opera and Mozilla are all supported on mobile browsers.

From the Limits tab in your account you can set daily, weekly and monthly deposit limits, loss limits, session time limits and session reminders. Temporary or permanent self-exclusion is also available directly from your account. Reality-check notifications appear at intervals you choose. The support team can apply individual limits on request. Links to problem gambling support organisations are provided in the responsible gaming section.

Live chat is available 24/7 and is the fastest channel for most queries. Telegram is also listed as a high-speed option. Email responses typically arrive within 24 hours. Phone support handles urgent account issues. The team works in English, Spanish and German among other languages. The FAQ section in the Help Centre covers deposits, withdrawals and bonuses at a self-service level.

The most common reasons for a delay or rejection are: the recipient name does not match the account holder name, the payment method belongs to a third party, too many payment methods are linked to the profile, the card has expired, incorrect account details were entered, the bank requires 3D Secure confirmation or the transaction triggered fraud controls. Check the cashier for the current status - a cancellation button is visible while the request is still pending. If the issue persists, send payment confirmation to support via live chat or email.