Privacy Policy

Who Controls Your Data

This privacy policy applies to data collected through the Incognito Casino website and services. Incognito Casino, as registered in the footer of this site, is the data controller responsible for your information. By using our platform, you consent to the collection and processing of your data as outlined below.

Information We Collect

We collect several categories of personal data to provide our services and ensure compliance. Account Information includes your name, email address, date of birth, and address provided during registration. Payment Information includes transaction history, deposit methods, and withdrawal details necessary to process your financial activity. Device and Usage Data includes IP addresses, browser type, pages visited, time spent on site, and other technical information collected via cookies and similar technologies. Identification Documents may be required for account verification and age confirmation.

How We Use Your Data

Your data is processed for specific purposes. We use it to provide and operate our services, including account creation, payment processing, and technical support. Compliance and legal obligations require us to verify your identity, prevent fraud, and comply with anti-money laundering regulations. Security and fraud prevention involves monitoring for suspicious activity and protecting our platform from unauthorised access. Analytics and improvement involves analysing usage patterns to enhance user experience and platform functionality.

Legal Basis for Processing

We process your data based on several legal grounds. You have consented to our collection and use when you accepted our Terms and Conditions. We process data out of contractual necessity—your information is essential to deliver the services you have requested. Legal compliance obliges us to process data for fraud prevention, identity verification, and regulatory reporting. In some cases, legitimate interests allow us to process data for security and analytics where your privacy rights are not overridden.

Cookies and Tracking Technologies

Our website uses cookies to enhance functionality and track user behaviour. Essential Cookies are necessary for the site to function properly and cannot be disabled. Preference Cookies remember your choices and settings. Analytics Cookies help us understand how users interact with the site. Marketing Cookies may track you across sites for advertising purposes. You can control cookie preferences through your browser settings, though disabling essential cookies may limit functionality. For detailed information, see our cookie notice on the website.

Data Retention

We retain personal data for as long as necessary to provide services and comply with legal obligations. Account information is typically retained for the duration of your account and a period after closure to meet regulatory requirements (generally 5–7 years). Payment and transaction records are retained for the same period to comply with anti-money laundering and financial regulations. Usage logs and analytics data are generally retained for 12–24 months unless required longer by law.

Third Parties and Data Sharing

We may share your data with third parties only when necessary. Payment processors receive transaction information to process deposits and withdrawals. Compliance and verification providers may receive identity information for KYC (Know Your Customer) checks. Law enforcement may receive data if required by legal process or to prevent fraud or illegal activity. We do not sell your data to marketers or data brokers. Any third party receiving your data is contractually bound to protect it and use it only for specified purposes.

International Data Transfers

If your data is transferred to countries outside the UK or EEA, we ensure appropriate protections are in place. This may include Standard Contractual Clauses, adequacy decisions, or other lawful mechanisms recognised under data protection law. International transfers are made only where necessary for service delivery or legal compliance.

Your Data Rights

Under UK data protection law (and similar frameworks globally), you have the right to access your personal data and receive a copy. You may rectify inaccurate information. You have the right to erasure (deletion) under certain circumstances, though we may retain data if required by law. You can restrict processing in specific situations. You have the right to data portability, allowing you to obtain and reuse your data. You may object to certain types of processing, including direct marketing. To exercise any of these rights, contact us via the contact page.

Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will post the updated version on this page and update the effective date. Material changes will be communicated to you via email or prominent notice on the site. Your continued use of the platform following updates constitutes acceptance of the revised policy.

Summary

Your privacy and data protection are important to us. We collect data only for legitimate purposes, protect it diligently, and respect your rights. If you have questions or concerns about how we handle your data, please contact us without hesitation.